Privacy Policy

Introduction

This Privacy Policy describes how Duet Power Private Limited, operating under the brand DUET STEM ("we," "our," or "us"), collects, uses, and discloses your personal information when you visit our website, use our services, access our digital resources, or otherwise interact with us.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

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1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for our services, portals, or teacher training programs.
• Request information about STEM Labs, ATL Labs, or DIY Kits.
• Participate in our learning platforms or educational activities.
• Contact us for inquiries or support.

This information may include:

• Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Payment Information
• School or Institution Name
• Job Title
• Board Affiliation (CBSE, ICSE, etc.)
• Username & Password
• Educational Information
• Feedback & Correspondence

1.2 Information Automatically Collected

When you visit our website or learning portals, we may automatically collect:

• IP Address
• Device Type
• Browser Type
• Operating System
• Pages Visited
• Time Spent on Website
• Video Tutorials Viewed
• Referring URLs

We use cookies and similar technologies to improve user experience, analyze website usage, and enhance our digital learning resources.

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2. How We Use Your Information

Your information may be used to:

• Provide, operate, and maintain our STEM services.
• Process orders for STEM kits, equipment, and programs.
• Send administrative updates and support messages.
• Respond to inquiries and customer support requests.
• Share marketing communications (where legally permitted).
• Personalize your learning experience.
• Improve our products, services, and educational offerings.
• Comply with legal obligations.

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3. Disclosure of Your Information

3.1 Service Providers

We may share your information with trusted third-party vendors, logistics partners, payment processors, and trainers who assist us in delivering our services.

3.2 Business Transfers

If our company is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

3.4 With Your Consent

We may disclose your information for any additional purpose with your explicit consent.

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4. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing activities.

To exercise these rights, contact us at: info@duetpower.in

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5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with applicable legal, accounting, and regulatory requirements.

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6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information. While we strive to protect your data, no internet transmission is completely secure.

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7. Children's Privacy

Our services are intended for students in Grades 3–12 under the supervision of schools, teachers, or parents. We do not knowingly collect personal information from children under 13 without appropriate parental or institutional consent.

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8. Updates to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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9. Contact Us

Duet Power Private Limited (DUET STEM)
A-84, 2nd Floor,
Sector-65,
Noida - 201301,
Uttar Pradesh, India

Phone: +91 9650006373
Email: info@duetpower.in